Refund Policy
Refunds
There are NO refunds for booster packs once your order has been completed. Once booster packs are opened, the order may not be cancelled or refunded.
However, if an order was placed in error, please contact us immediately after placing said order either using the Contact form or messaging AutoTime#0584 or KnightCollectibles#2753 on Discord. This means that you may cancel booster pack purchases prior to them being opened on the livestream.
Canceling an order is at the discretion of Knight Collectibles.
If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.
Chargebacks
A chargeback is the the withdrawal or reversal of an already processed payment. Refunds will not be given on opened merchandise. Any customer who initiates a chargeback against Knight Collectibles for completed orders or services rendered will be disputed to the fullest extent. In addition, any customer who files a chargeback, regardless of the reason or the outcome, will be permanently suspended on all of Knight Collectibles's platforms, including but not limited to, use of this website, YouTube, Twitter, Instagram and Discord.
Returns
We cannot accept returns on opened booster packs.
All products cannot be returned unless there is a serious issue with the order. Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
If you have any further questions, please reach out to us using the website's Contact form.